MethSolutions (“we”, “us”, “our”) respects your privacy and is committed to protecting personal information in accordance with the Privacy Act 2020 (New Zealand).
This Privacy Policy explains how we collect, use, store, and disclose personal information when you visit our website, contact us, make a booking, purchase training, or use our services.
1. Information we collect
We collect personal information that is reasonably necessary to provide our services and operate our business. This may include:
- Name, phone number, email address, and postal address.
- Property address and related property information.
- Billing and payment information.
- Booking details and service requirements.
- Communications, enquiries, and feedback.
- Photographs, sampling information, and laboratory analysis results.
- Training registration and course completion records.
We generally collect information directly from you. However, we may also receive relevant information from a person or organisation authorised to arrange a service, such as a property manager, landlord, or real estate agent.
2. Why we collect and use information
We collect and use personal information to:
- Respond to enquiries and provide quotes.
- Process bookings, payments, and refunds.
- Arrange access to properties and deliver our services.
- Prepare and issue service reports.
- Provide training and related communications.
- Maintain accurate business and service records.
- Improve our services, website, and customer experience.
- Meet legal, regulatory, insurance, and health and safety obligations.
3. Disclosure of information
We will only disclose personal information where it is reasonably necessary, authorised by you, or required by law.
Reports are shared with no third parties without your express consent. This includes mortgagees, body corporates, or insurance companies; we will only release results to these parties if you specifically authorise us to do so or if we are legally compelled by a court order or statute.
We may share your information with trusted service providers who help us operate our business, such as:
- Accredited laboratories for sample analysis.
- Payment processors and technical service providers.
- IT, cloud-storage, and communication platform providers.
We do not sell personal information.
4. Website and cookies
We may use cookies and similar technologies to help our website function properly and to understand how visitors interact with our site. You can manage or disable cookies through your browser settings, though some parts of our website may not work properly if cookies are disabled.
5. Storage and security
We take reasonable steps to protect your personal information from loss, unauthorised access, misuse, or disclosure. We use a combination of physical, electronic, and procedural safeguards.
Some of our third-party service providers (such as cloud-storage or booking platforms) may store data outside New Zealand. We ensure these providers are subject to privacy safeguards that are comparable to New Zealand standards.
6. Accessing and correcting your information
You have the right to request access to the personal information we hold about you and to ask for it to be corrected if you believe it is inaccurate or out of date.
To make a request, please contact us at the details below. We may need to verify your identity before processing your request.
7. Privacy concerns or complaints
If you have a privacy concern or complaint, please contact us so we can resolve the matter directly:
MethSolutions
Email: info@methsolutions.co.nz
Phone: 0800 638 4522
Postal Address: PO Box 58-259, Botany, Auckland 2163
If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner.
8. Changes to this policy
We may update this Privacy Policy from time to time by publishing the updated version on our website. The version in effect at the time of your interaction with us will apply.