Terms and Conditions

About These Terms

These terms and conditions govern the use of the MethSolutions website and all services provided by MethSolutions, including methamphetamine screening, sampling, testing coordination, reporting, risk management and training services.

In these terms, “MethSolutions”, “we”, “us” and “our” refer to the MethSolutions business entity that provides the relevant service. “You” and “your” refer to the person or organisation making a booking, purchasing a service, using our website or receiving our services.

Service-specific terms may apply to particular services. Where they do, those terms apply in addition to these general terms.

Agreement to These Terms

Please read these terms carefully before booking or using our services.

By booking, purchasing or using our services, you confirm that you have read, understood and agree to these terms and any service-specific terms that apply to your booking. If you do not agree, please do not book or use our services.

Changes to These Terms

We may update these terms from time to time. The version published on our website at the time you make a booking will apply to that booking, unless we agree otherwise in writing.

We recommend checking these terms before making each booking.

Our Services

MethSolutions provides methamphetamine-related property services, including screening assessments, sampling, testing coordination, reporting, meth risk management and training.

Our services are designed to assist property owners, property managers, purchasers and other clients to make informed decisions. They are not a guarantee that a property is free from methamphetamine contamination or any other risk.

Unless expressly stated otherwise in writing, our services do not include:

• a full building inspection;
• an electrical, plumbing or fire-safety inspection;
• a remediation service;
• a certification that a property is safe for occupation;
• a guarantee that contamination is absent from all areas of a property; or
• legal, insurance, financial or property-management advice.

Technicians, Sampling and Laboratory Analysis

MethSolutions uses trained technicians and approved processes to provide its services.

Where laboratory analysis is required, samples are sent to an appropriately accredited laboratory. Laboratory results are based on the samples collected from the specific locations identified in the report.

Our technicians and reports operate within the scope of the service booked. A screening assessment, for example, is not the same as a comprehensive environmental investigation or a post-remediation clearance assessment.

Inherent Limitations of Testing and Sampling

All inspection, sampling and testing methods have limitations.

By using our services, you acknowledge that:

• results apply only to the areas sampled and the conditions present at the time of sampling;
• contamination may exist in areas that were not sampled;
• contamination may be concealed, masked, cleaned, located below surfaces or otherwise not detectable using the method applied;
• a result below a relevant guideline or reporting threshold does not necessarily mean that no methamphetamine residue is present anywhere at the property;
• a result showing no detected contamination is not a guarantee that the property is free from methamphetamine contamination; and
• changes may occur at a property after the date of inspection or sampling.

Our reports should be read in full and used only for the purpose stated in the report.

Booking, Property Access and Authority

When making a booking, you are responsible for providing accurate information about the property, access requirements and the service required.

You confirm that you have the authority to arrange the service. This may include authority from the property owner, landlord, tenant, property manager, body corporate or other relevant party.

You are responsible for ensuring that the property is accessible at the agreed time and that any required permissions have been obtained before our technician attends.

If access is unavailable, refused or unsafe at the agreed time, we may charge a call-out fee, travel costs or a reasonable portion of the service fee.

Property Conditions and Safety

Our technicians may refuse, pause or reschedule work where they reasonably believe that the property is unsafe or unsuitable for the service.

This may include situations involving:

• unsafe access;
• aggressive behaviour;
• hazardous substances or conditions;
• suspected criminal activity;
• risks to health and safety; or
• circumstances that prevent the service from being carried out properly.

Where a booking must be paused, cancelled or rescheduled for these reasons, reasonable call-out, travel or revisit costs may apply.

Pricing and Payment

Pricing is as quoted, advertised or otherwise agreed at the time of booking.

Payment is due at the time of booking unless we have agreed otherwise in writing. We may delay, cancel or withhold a service report until payment has been received in full.

Where the service cannot be delivered at the advertised price because of location, access requirements, technician availability or other logistical constraints, we will contact you to discuss available options before proceeding.

Cancellations and Rescheduling

Costs are incurred when technicians, travel and laboratory processing are arranged.

If you need to cancel or reschedule a booking, please give us as much notice as possible.

• Cancellations made at least two clear working days before the scheduled appointment may be eligible for a partial refund, less reasonable costs already incurred.
• Cancellations made within two working days of the scheduled appointment may incur a charge of up to 50% of the service fee, plus any travel or laboratory costs already incurred.
• Where sampling has been completed or laboratory analysis has begun, the full service fee may be payable.
• If we cannot access the property at the agreed time, a call-out fee, travel costs or up to 50% of the service fee may apply.

Any refund will be assessed based on the circumstances and costs already incurred.

Reports and Timing

We will advise the expected report timeframe at the time of booking.

Any report timeframe is an estimate only. While we will make reasonable efforts to meet it, delays may occur due to laboratory processing, property access, the need for further information or circumstances outside our control.

Reports reflect the property conditions and samples collected at the time of the service only. They must not be altered, selectively quoted or used for a purpose beyond that stated in the report without our prior written approval.

Use of Reports

Unless we agree otherwise in writing, reports are prepared for the client who booked the service and for the specific property and purpose identified in the report.

Reports may be used to support informed property decisions. However, they must not be treated as:

• a guarantee that a property is free from methamphetamine contamination;
• a guarantee of future property condition;
• a post-remediation clearance report, unless expressly identified as such;
• legal, insurance, financial or property-management advice; or
• a substitute for further investigation where the results or circumstances indicate that further work is appropriate.

Privacy

We handle personal information in accordance with our Privacy Policy and the Privacy Act 2020.

We may collect and use personal information where reasonably necessary to:

• process bookings and payments;
• provide services and reports;
• communicate with clients;
• meet legal and regulatory obligations;
• improve our services and website; and
• protect the safety, rights and property of MethSolutions, our clients and others.

We will not sell personal information.

Website Use and Intellectual Property

All content on this website, including text, reports, graphics, photographs, designs, training materials, service descriptions, trade marks and branding, is owned by or licensed to MethSolutions unless stated otherwise.

You may access and use the website for lawful personal or business purposes connected with considering or obtaining our services. You must not, without our written permission:

• copy, reproduce, modify, distribute or commercially exploit website content;
• use MethSolutions trade marks, logos, graphics or branding;
• reproduce or republish our reports, training materials or other documents except for their intended purpose;
• use automated tools, bots, crawlers or scrapers to collect website content in bulk;
• use website content, reports or training materials to develop, train, test or improve an artificial intelligence system or model; or
• use our content in a way that is misleading, defamatory, unlawful or likely to damage our reputation.

Third-Party Links

Our website may contain links to third-party websites for convenience. These links do not mean that MethSolutions endorses or approves those websites, products or services.

We are not responsible for the content, security, privacy practices or availability of third-party websites.

Limitation of Liability

To the fullest extent permitted by New Zealand law, MethSolutions is not liable for indirect, consequential or third-party loss arising from the use of our website, services or reports.

Our liability for any claim relating to a service is limited to the amount paid by you for that specific service.

Nothing in these terms limits or excludes any rights or remedies that cannot lawfully be limited or excluded, including rights under the Consumer Guarantees Act 1993.

Consumer Guarantees Act 1993

Where the Consumer Guarantees Act 1993 applies, nothing in these terms is intended to limit your rights under that Act.

Where you acquire services for business purposes, you agree that the Consumer Guarantees Act 1993 does not apply to the extent permitted by law.

Governing Law

These terms are governed by the laws of New Zealand. Any dispute will be subject to the exclusive jurisdiction of the New Zealand courts.

General

If any provision of these terms is found to be invalid or unenforceable, that provision will be severed and the remaining terms will continue in effect.

These terms, together with any applicable quote, booking confirmation, service-specific terms and report, form the agreement between you and MethSolutions in relation to the relevant services.

Schedule A: Methamphetamine Screening and Assessment Services

A1. About the Service

MethSolutions provides methamphetamine screening and assessment services for residential, commercial and other properties.

Depending on the service booked, this may involve surface sampling, laboratory analysis, interpretation of results and a written report.

Samples are analysed by an appropriately accredited laboratory. Our processes are designed to be consistent with applicable New Zealand standards and accepted industry practices for the service provided.

A2. Limitations of Methamphetamine Assessments

A methamphetamine screening or assessment report applies only to the areas sampled and the conditions observed at the time of the service.

You acknowledge that methamphetamine contamination may:

• exist in areas that were not sampled;
• be concealed, masked or affected by cleaning;
• occur below surfaces or in inaccessible areas;
• be present at levels that are not detected through the sampling method used; or
• arise after the assessment has been completed.

A report showing no detected contamination, or a result below a stated guideline or threshold, is not a guarantee that the property is entirely free from methamphetamine residue.

A3. Use of Methamphetamine Reports

Methamphetamine reports may assist with:

• establishing a record of property condition;
• supporting property purchase, tenancy or risk-management decisions;
• comparing property condition across successive assessments; and
• identifying whether further investigation may be appropriate.

Unless expressly stated otherwise, a screening or assessment report must not be represented as a remediation clearance report or proof that decontamination has been successfully completed.

Where post-remediation clearance is required, this should be undertaken by a suitably qualified and accredited provider using an appropriate clearance process.

A4. Client Responsibilities

You are responsible for ensuring that the property is accessible, safe and suitable for the booked service.

You must tell us about any known risks or circumstances that may affect the service, including suspected contamination, drug manufacturing, hazardous materials, unsafe occupants, restricted access or any other health and safety concerns.

You are also responsible for deciding what action to take following receipt of a report. MethSolutions may provide information about further service options, but responsibility for property management, remediation, legal compliance and any resulting decisions remains with the property owner or relevant client.